* Why Should I Insist on a Factory Authorized Servicer ?

If your equipment is under warranty, authorized service centers are the only ones that can expedite repairs and bill the manufacturer. Factory authorized service centers are required to have service data on the product, and maintain a subscription so that they have the info as soon as the product is released. This helps insure there will not be any delay servicing your equipment. Factory authorized service centers are required to have their technicians attend the manufacturer's service training on new products as they are released. This helps to insure you will get the best service on your product.

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* What is your field service coverage?

We Service South-west Riverside County and North San Diego County ( 15 fwy ) Our service Radius is 35 to 45 miles from Zip 92530,please contact us with any special request.

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* How long does it usually take to complete a repair?

Our average turn-around time is 5 business days. This time-frame however, can vary depending on the type of repairs needed and the availability/shipping of parts if any are needed to get your unit functioning once again.

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* What is your guarantee on non-warranty repairs?

Our Warranty: Products repaired by PVS Co are guaranteed for a period of 90 days. This guarantee covers all labor performed and parts that were installed by us.

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* What does an in-home service fee include?

An in-home service includes the following: a) A trained-technician sent to your home to inspect the unit in question. b) A diagnosis of the problem** c) An estimate on what the repair will cost (if unit is not under warranty) d) If possible, any minor repairs will be done at the home for just the service-call fee (to be determined by the technician). e) pick-up and delivery (if unit needs to be taken to our location--see below) **if we encounter an intermittent condition, or repairs in the home are taking longer than expected, the unit may have to be taken into the shop for further diagnosing.

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* Does the in-home service fee need to be paid up-front?

YES. We accept all major credit cards (Visa, Mastercard, Discover), checks, or cash. This fee is non-refundable.

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* If my unit is taken to your location for further diagnosing and I then reject the initial estimate, will I be charged another fee to have my unit delivered back to me?

NO. The in-home service fee includes pick-up and delivery, even if you decline the initial estimate. **NOTE: this only applies if you initially decline the estimate. If you first approve and then change your mind and decline the estimate, you will be charged on any repairs done to your unit up until that point.

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* Is the in-home service fee a separate charge from the actual repair costs?

NO. The in-home service fee is the minimum that you will be paying for any type of service done on your unit. This is paid up-front. If you approve the estimate, then the service call fee will be applied to the cost and later deducted from your total.

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* Is a copy of the sales receipt needed for any in-warranty repairs?

YES. You will need to provide the technician with a copy of your sales receipt BEFORE work can start.

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* What do I do if I have an extended warranty and need repairs on my unit?

Please call your extended warranty company and request service with us as your service center of choice. They will then send us a fax with all your information, your contract number, and an authorization number. Please note that without this info(especially the authorization number) we CANNOT consider you covered by your extended warranty company.

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* What do I do if my unit is still under the manufacturer warranty and I need repairs on my unit?

Please fill out the appropriate fields under the "in-home service" tab or contact us at 1(877)PVS-1984 to schedule an appointment. All we need for your manufacturer warranty to be valid is a copy of your sales receipt.

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* Do you buy or sell new and/or used products?

Please check out our catalog link for all products we currently have on sale. For any further questions on this topic please contact us at 1(877)PVS-1984

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* Do you sell individual parts to the public?

YES. We carry some parts in stock, and all others we can special order for you. You will need to pay for your order up-front and once it arrives at our store, we will notify you to come and pick it up. ( average waiting time is three days)

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