Frequently Asked Questions
Q: Why Should I Insist on a Factory Authorized Servicer ?
Q: What is your field service coverage?
Q: How long does it usually take to complete a repair?
Q: What is your guarantee on repairs?
Q: What does an in-home service fee include?
Q: Does the in-home service fee need to be paid up-front?
Q: Is the in-home service fee a separate charge from the actual repair costs?
Q: Is a copy of the sales receipt needed for any in-warranty repairs?
Q: What do I do if I have an extended warranty and need repairs on my unit?
Q: What do I do if my unit is still under the manufacturer warranty and I need repairs?
Q: * Why Should I Insist on a Factory Authorized Servicer ?
A: If your equipment is under
warranty, authorized service centers are the only ones that can
expedite repairs and bill the manufacturer.
Factory authorized service centers are required to have service data
on the product, and maintain a subscription so that they have the
info as soon as the product is released. This helps insure there
will not be any delay servicing your equipment.
Factory authorized service centers are required to have their
technicians attend the manufacturer's service training on new
products as they are released. This helps to insure you will get the
best service on your product. Top
Q: * What is your field service coverage?
A: We Service South-west
Riverside County and North San Diego County ( 15 fwy )
Our service Radius is 35 to 45 miles from Zip 92530,please contact
us with any
special request.
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Q: * How long does it usually take to complete a repair?
A: Our average turn-around time is 5 business days. This time-frame however, can vary depending on the type of repairs needed and the availability/shipping of parts if any are needed to get your unit functioning once again. Top
Q: * What is your guarantee on repairs?
A: Our Warranty: Products repaired by PVS Co are guaranteed for a period of 90 days. This guarantee covers all labor performed and parts that were installed by us. Top
Q: * What does an in-home service fee include?
A: An in-home service includes
the following:
a) A trained-technician sent to your home to inspect the unit in
question.
b) A diagnosis of the problem**
c) An estimate on what the repair will cost (if unit is not under
warranty)
d) If possible, any minor repairs will be done at the home for just
the service-call fee (to be determined by the technician).
e) pick-up and delivery (if unit needs to be taken to our
location--see below)
**if we encounter an intermittent condition, or repairs in the home
are taking longer than expected, the unit may have to be taken into
the shop for further diagnosing.
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Q: * Does the in-home service fee need to be paid up-front?
A: YES. We accept all major credit cards (Visa, Mastercard, Discover), checks, or cash. This fee is non-refundable. Top
Q: * If my unit is taken to your location for further diagnosing and I then reject the initial estimate, will I be charged another fee to have my unit delivered back to me?
A: NO. The in-home service fee
includes pick-up and delivery, even if you decline the initial
estimate.
**NOTE: this only applies if you initially decline the estimate. If
you first approve and then change your mind and decline the
estimate, you will be charged on any repairs done to your unit up
until that point.
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Q: * Is the in-home service fee a separate charge from the actual repair costs?
A: NO. The in-home service fee is the minimum that you will be paying for any type of service done on your unit. This is paid up-front. If you approve the estimate, then the service call fee will be applied to the cost and later deducted from your total. Top
Q: * Is a copy of the sales receipt needed for any in-warranty repairs?
A: YES. You will need to provide the technician with a copy of your sales receipt BEFORE work can start. Top
Q: * What do I do if I have an extended warranty and need repairs on my unit?
A: Please call your extended warranty company and request service with us as your service center of choice. They will then send us a fax with all your information, your contract number, and an authorization number. Please note that without this info(especially the authorization number) we CANNOT consider you covered by your extended warranty company. Top
Q: * What do I do if my unit is still under the manufacturer warranty and I need repairs?
A: Please fill out the appropriate fields under the "in-home service request" tab or contact us at 1(877)PVS-1984 to schedule an appointment. All we need for your manufacturer warranty to be valid is a copy of your sales receipt. Top